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Help

Below you will find answers to frequently asked questions regarding our store and website. If you have a question that isn't answered here, or need additional information please contact us.

GENERAL QUESTIONS | ORDER QUESTIONS

GENERAL QUESTIONS

  1. Where are you located?
    • 5247 Shelburne Rd., Suite 102, Shelburne, VT 05482
  2. Where do I park?
    • INSERT PARKING INFORMATION HERE
  3. What are your hours?
    • INSERT HOURS HERE
  4. How do I contact you?

ORDER QUESTIONS

 

  1. If I find a book on your site, does that mean it's currently in stock at your store?
    • Not necessarily. If your order is time sensitive, please call us to confirm availability.
  2. I received a confirmation e-mail. Does this mean that my order is ready to be picked up or has been shipped?
    • No. This just means that we've received your order, you will be contacted when your order has shipped or is ready to be picked up.
  3. When will I get my book(s)?
    • For in stock orders we strive to ship them within 7 business day and delivery time depends on the method of shipping selected. For orders with out of stock items, we will provide an estimated date of shipment.
  4. What if I need to return something?
    • Please review our return policies and contact us with any further questions.
  5. What forms of payment do you accept?
    •  We accept credit cards (Visa, MasterCard, Discover and American Express and if you're picking up in store, you may pay in cash.
  6. How can I check the status of my order?
    • Log in, select 'My Account' and Orders' a list of all orders and their current status is provided.

How to Use Your Gift Cards Online

Hello! If you have a Flying Pig gift card (the cute plastic one with the pig and clouds), here's how to use it online:

Select the books you'd like to order. During the checkout process, you'll see a menu of options. Click on the little black arrow next to Store Gift Card pane:

Once you've expanded that menu item, you'll see a box to check Yes:

Once you click the checkbox Yes, you'll be asked to enter your gift card number. That's the number under the barcode on the back of your gift card. It might be a short or long number:

Enter it into the box below the words Enter Your Gift Card Number:

That's it! You will have to add a credit card as a backup in case your gift card doesn't cover the full amount of your purchase. **Because the website doesn't 'know' what amount is on your store gift card — the website and store system are separate entities — you will not see your gift card applied until your order leaves its Pending status and is Processing or Completed.**

If you received an Online Gift Code (NOT a physical card, but a string of numbers and letters emailed to you), please refer to your emailed gift to redeem those! They are applied instantly when you visit the website via the gift code email.

If you have further questions, please email us at flyingpigorders@gmail.com!