Return Policy

We want you to be happy with your purchase but understand that sometimes an item needs to be returned. Please review the return policies below and contact us with any questions.

  • You may return or exchange any book or non-book item in its original condition for a full refund (excluding shipping cost) within 7 days of receiving your order. Non-Book items must also include all original tags and/or be enclosed in its original packaging.
  • Without a receipt/invoice, a return may be approved for exchange or store credit at the manager's discretion and only at the current value of the book. Please contact us for details
  • For all returns/exchanges, the customer is responsible for costs of return shipping. We recommend you return your items using an insured and traceable method. We are not responsible for packages lost or damaged during the return transit.
  • Special order items that are not usually carried and have been ordered specifically at your request may not be returned.
  • If you receive your order and find an item to be missing, incorrect or damaged please contact the store within 7 days, so that we may address and resolve the issue as quickly as possible for you.

How to Use Your Gift Cards Online

Hello! If you have a Flying Pig gift card (the cute plastic one with the pig and clouds), here's how to use it online:

Select the books you'd like to order. During the checkout process, you'll see a menu of options. Click on the little black arrow next to Store Gift Card pane:

Once you've expanded that menu item, you'll see a box to check Yes:

Once you click the checkbox Yes, you'll be asked to enter your gift card number. That's the number under the barcode on the back of your gift card. It might be a short or long number:

Enter it into the box below the words Enter Your Gift Card Number:

That's it! You will have to add a credit card as a backup in case your gift card doesn't cover the full amount of your purchase. **Because the website doesn't 'know' what amount is on your store gift card — the website and store system are separate entities — you will not see your gift card applied until your order leaves its Pending status and is Processing or Completed.**

If you received an Online Gift Code (NOT a physical card, but a string of numbers and letters emailed to you), please refer to your emailed gift to redeem those! They are applied instantly when you visit the website via the gift code email.

If you have further questions, please email us at flyingpigorders@gmail.com!